AI-Powered Partnership Enhances Contact Center Efficiency, Reduces Documentation Burden, and Elevates Patient Care
Overwhelmed healthcare contact centers face an unsustainable future as call volumes surge—AI is the solution. AvodahMed, a leader in AI-powered clinical workflow automation, and Caring One, a leading provider of global healthcare customer contact solutions and call center services, announced a strategic partnership designed to transform contact center support and business process outsourcing (BPO).
This collaboration brings new levels of efficiency, accuracy, and patient satisfaction to healthcare providers by integrating AvodahMed’s AI technology into Caring One’s global support contact management services. By implementing AvodahMed’s AI-driven real-time transcription and automation, Caring One’s contact center agents will be equipped with intelligent tools to streamline workflows, improve nurse triage services, optimize clinical documentation, and enhance overall patient engagement.
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“AI isn’t just about efficiency—it’s about giving healthcare workers time back to focus on what truly matters: patient care. By integrating our real-time transcription and automation, we’re ensuring no critical detail is lost and every patient gets the attention they deserve,” said Paul Wiley, President of AvodahMed
AI-Powered Automation: The Future of Healthcare Contact Centers
The partnership brings real-time transcription, structured clinical documentation, and automated triage recommendations. Key benefits include:
- AI-powered transcription generates clinically relevant call notes instantly, enabling agents to focus on patient interactions.
- Real-time AI-driven call transcripts improve clinical note accuracy and care coordination, reducing errors in patient communication.
- AI-driven analytics provide insights into workforce planning, improving agent productivity and resource allocation.
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“We are excited to partner with AvodahMed to deliver best-in-class AI solutions to our contact center teams,” said Kyle Richardson, President of Caring One. “By leveraging AI-powered documentation and workflow automation, we empower our agents to focus on what truly matters—delivering outstanding patient care. This partnership sets a new standard for AI-driven efficiency in healthcare contact center technology.”
Why Now? The Urgent Need for AI in Healthcare Contact Centers
Healthcare contact centers are under increasing pressure, with 61% of contact center leaders reporting rising call volumes since 2020, yet only 10% of organizations have fully implemented AI solutions (McKinsey & Company). This gap creates a critical need for AI-driven efficiency.
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Source – PR Newswire
