ZS, a global management consulting and technology firm, announced the acquisition of Torrent Consulting, a Salesforce partner specializing in multi-cloud implementations of Health Cloud, Life Sciences Cloud, and Agentforce. This acquisition will combine ZS’s expertise in healthcare, data, and AI with Torrent Consulting’s Salesforce capabilities to deliver more precise, scalable, and repeatable personalized experiences for both patients and healthcare providers.
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Personalization and engagement have become critical in today’s healthcare landscape. Many organizations in healthcare and life sciences continue to face challenges implementing customer relationship management technologies and strategies that enable meaningful engagement at scale and are sustainable over time. Both ZS and Torrent Consulting recognize that every investment in engagement platforms should contribute to better care for patients.
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“At our core, we are committed to helping our clients improve lives,” said Mahmood Majeed, ZS Managing Principal and Global Head of Digital and Technology. “In life sciences, this means delivering innovation and depth in every aspect of engagement, including patients, providers, payers, and other stakeholders across the healthcare value chain. Torrent Consulting strengthens our Salesforce and Agentforce capabilities, providing the tools and expertise our clients need to confidently apply AI across commercial, medical, service, and contact center workflows.”
ZS is widely recognized for its domain expertise, which provides strategic guidance for commercial excellence, while Torrent Consulting brings deep platform knowledge, including Salesforce architecture, accelerators, and disciplined delivery practices. This combination accelerates CRM transformations and ensures clients gain maximum value from their technology investments. The combined company will hold seats on five Salesforce Partner Advisory Boards, giving clients early insights into platform developments and a voice in shaping future solutions for healthcare and life sciences.
“We now have the ability to influence the future direction of Salesforce solutions tailored to healthcare,” said Srihari Sarangan, ZS Principal and Head of Digital Products and Solutions, Global CRM Lead. “This strengthens our ability to help clients realize the full potential of AI-enabled engagement. By shaping solutions from the source and delivering with discipline and speed, we can create real, scalable impact for our clients.”
ZS has already partnered with leading life sciences and healthcare organizations, completing more than 250 CRM and customer engagement transformation projects. By offering AI-driven approaches, prebuilt accelerators, and hands-on Salesforce healthcare expertise, ZS helps clients increase adoption, improve efficiency, and deliver personalization at scale. Torrent Consulting has earned recognition as a top Salesforce systems integrator, consistently co-driving innovation and delivering high-quality solutions for customers, resulting in multiple industry awards and six appearances on the Inc. 5000 list over the past decade.
“Joining ZS represents a unique and exciting opportunity for Torrent,” said Austin Rawlings, CEO of Torrent Consulting. “We have always been passionate about helping healthcare and life sciences organizations use Salesforce to transform patient experiences. Partnering with ZS gives us the scale, industry expertise, and global reach to advance that mission. Together, we will deliver greater innovation and meaningful impact for our clients during a time of significant change in the industry.”
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