PocketRN, a top provider of virtual nursing services, has teamed up with Comfort Keepers, a well-known in-home care company, to start a national partnership. This collaboration is part of the Centers for Medicare & Medicaid Services’ (CMS) new dementia care program called Guiding an Improved Dementia Experience (GUIDE). The program is designed to improve the quality of life for people living with dementia and give support to their families and caregivers.
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PocketRN has been selected as one of nearly 400 organizations across the country to take part in the initiative. They will manage Dementia Care Programs (DCPs) that offer reliable and accessible care to families everywhere. Comfort Keepers will help by providing in-home respite care and extra support through their network of trained caregivers, many of whom specialize in dementia and Alzheimer’s care.
Jenna Morgenstern-Gaines, CEO of PocketRN, is excited about the partnership and talks about the value of their Nurse for Life approach. She says dementia patients and their families need ongoing support from trusted nursing professionals who can help them through the challenges of care, all at no cost. She believes that nurses have always been the key connection for families dealing with dementia and that it’s time the healthcare system truly values their role.
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Natalie Black, CEO of Comfort Keepers, shares that their experience working with dementia patients has shown them the daily difficulties families face. She says partnering with PocketRN allows them to bring together clinical virtual care with personal in-home support. This collaboration helps families get coordinated care, expert guidance, and much-needed breaks, helping them deal with dementia together.
Comfort Keepers supports this effort through its Positive Pathways program, a special approach to dementia care focused on compassion, dignity, and connection. This program trains caregivers in advanced techniques to provide both practical help and emotional support that encourages engagement and joy. Rhea Jones, Vice President of Strategic Partnerships at Comfort Keepers, says their caregivers are more than helpers—they are skilled partners who understand the physical, emotional, and mental challenges of dementia. She adds that by working with PocketRN, they aim to deliver truly caring and complete support that gives families confidence and hope.
The CMS GUIDE Model, which began on July 1, 2024, includes detailed assessments, 24/7 access to care teams, coordinated services, and options for caregiver respite. Through this partnership, PocketRN and Comfort Keepers are committed to increasing access to education, specialized dementia support, and personalized in-home care. Together, they are working to create a care solution that is both scalable and sustainable, offering families the help they need when they need it most.
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