healow Genie AI-powered contact center solution is set to redefine holistic healthcare and elevate patient experiences
eClinicalWorks, the largest ambulatory cloud EHR, announced that Main Street Medical Clinic has selected healow Genie, a revolutionary AI-powered contact center solution. This partnership marks a significant advancement towards enhanced patient communication and improved workflows to meet the needs of the clinic’s diverse services. Faced with an influx of phone calls for appointments, referrals, and medication refills, the clinic is set to benefit from the advanced AI capabilities of healow Genie. Notably, its automated after-hours service provides continuous support, connecting patients with on-call providers as needed. Ultimately, this will enhance patient engagement and satisfaction, reduce administrative burdens on staff, and lower operational costs.
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“In the post-COVID era, we anticipate that healow Genie will be instrumental in helping us overcome staffing challenges, enhance our service efficiency, and uplift the healthcare experience we aim to deliver to our patients,” said Carol Garrison, Administrator at Main Street Medical Clinic. “We’ve tried other third-party services that were costly and unproductive. healow Genie will be the ideal solution to alleviate our team’s workload, reduce missed calls and long wait times, and improve patient access to healthcare services. Importantly, its multilingual functionality is expected to be a significant asset, enabling us to cater effectively to the needs of our growing Spanish-speaking patient community.”
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Located in Texas, Main Street Medical Clinic is lauded for its outstanding, individualized, and evidence-based healthcare services to all patients. The clinic focuses on treatments covering all aspects of internal medicine. Its guiding principle is to deliver quality healthcare to its community, which it achieves through strategic collaborations with local hospitals and care facilities, ensuring high-efficiency health services and affordable care for all.
“We look forward to collaborating with Main Street Medical Clinic to enhance its operations and patient interactions,” said Girish Navani, CEO and co-founder of eClinicalWorks. “healow Genie is designed to streamline call management and cater to the diverse needs of the clinic’s patient base, and it integrates with our EHR seamlessly. With its 24/7 support and multilingual functionality, we aim to ensure every patient has easy and immediate access to healthcare resources. This partnership is set to redefine patient care and operational efficiency in today’s healthcare landscape.”
The implementation of healow Genie is poised to revolutionize patient interaction and streamline operations by offering intelligent assistance, self-service, and seamless transactions. This will establish a new benchmark in modern healthcare delivery.
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Source – businesswire
