RareMed Solutions is proud to announce that the company continues to lead the nation in patient satisfaction, achieving a highest-ever-recorded Net Promoter Score of 100 on MMIT’s nationwide Patient Satisfaction Survey for the first quarter of 2025. While the industry overall saw a decrease in patient satisfaction for the quarter, RareMed delivered a chart-topping, #1 nationwide result. RareMed remains the benchmark for specialty pharmacy services patient care and continues to outperform competitors not only in the specialty pharmacy hubs category, but across all categories in the survey, underscoring the team’s commitment to care for its patients.

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RareMed’s exceptional patient care is evident in key performance metrics where RareMed ranked #1:

RareMed earns highest patient satisfaction in the nation with perfect 100-point Net Promoter Score

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  • Net Promoter Score of 100 (RareMed’s highest-ever result, and the highest result possible on the survey)
  • 100% of patients would be very upset if they had to change specialty pharmacies
  • 100% of patients were satisfied with their Prescription Fill Time
  • 100% of patients were satisfied with their Treatment Contact Frequency
  • 100% of patients would recommend RareMed to a friend or family member

The below are among the many quotes of high praise shared by patients about RareMed’s service performance:

  • “Helpful customer service, quick deliveries, [they] always follow up with me when they say they will.”
  • “Prompt, courteous delivery. Treated as a valuable client.”
  • “[RareMed] provided me with a medication that I would be unable to get otherwise, and provides it to me easily with no gap in service.”

The Q1 results from MMIT’s nationwide Patient Satisfaction Survey reaffirm RareMed’s dedication to serving patient populations that are often underserved. RareMed’s continued high performance is a testament to the company’s focus on providing the benchmark-setting care and enhancing patient satisfaction. Indeed, RareMed has delivered the highest net promoter score of any entity on the survey for more than three years, and recently won MMIT’s first-ever Patient Choice Award for pharmacy hubs. RareMed Solutions actively participates in the MMIT surveys each quarter to stay attuned to patient feedback and leverage insights for continuous improvement. By prioritizing patient satisfaction and operation excellence, RareMed remains the industry leader in specialty pharmacy hubs, allowing our team to change the lives of patients with rare and complex conditions.

A major THANK YOU to Team RareMed for making the extraordinary appear ordinary, and stopping at nothing to care for patients.

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Source – PR Newswire