Finally, an AI tool that listens like a clinician and helps providers care more deeply, not just faster.
PsychNow announced the launch of Chapter, the first AI-powered clinical consultation platform built to transform the first encounter between patients and behavioral health providers.
Chapter goes far beyond traditional intakes, scribes, or chatbots. It introduces a narrative-centered assessment where the patient’s own story becomes a new kind of biomarker. By capturing not just symptoms, but how someone thinks, feels, and relates, Chapter reveals deeper human patterns that were previously invisible across behavioral health technology.
From Intake Inefficiencies to Proactive Clinical Partnership
Traditionally, the first session is spent gathering history, often through disconnected forms and pressured conversation. And that first session follows an initial assessment that may require 10-20+ minutes of unreimbursed clinical time, after playing a couple rounds of “phone tag.” Clinicians struggle to piece together the patient’s full picture in a short amount of time, delaying therapeutic engagement, fueling burnout, eroding clinical outcomes, and causing administrative bottlenecks.
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Chapter flips this model entirely:
- Patients share their story naturally, in their own words and on their own time.
- AI-enhanced assessments mirror real-world clinical interviews, not checkboxes.
- Providers receive narrative stories and nuanced insights revealing patterns beneath symptoms and diagnoses.
“In behavioral health, the most informative signal is the patient’s story, not just what’s been happening, but how they make sense of it,” said Dr. Aaron Reichlin, co-founder and CEO of PsychNow. “Chapter doesn’t just capture symptoms. It captures how someone relates to the world giving clinicians a powerful head start toward real understanding.”
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Chapter: Beyond Intake Forms, Beyond Chatbots
Unlike self-report screeners, intake forms, or AI scribes, Chapter delivers a full, human-centered consultative experience outside of the timed session that then culminates with a focused, live encounter. It’s not just paperwork automation, it’s the digital start of the first visit. And patients are satisfied because they’re truly understood. Chapter reduced intake time by over 50%, with over 99% patient completion rates. Almost all early clinician adopters reported the consistent quality of the product and felt reinvigorated in their practice. Providers report stronger therapeutic alliance, enhanced clinical understanding, and faster initiation of meaningful care.
Meeting the Moment in Behavioral Health
As behavioral health and primary care face skyrocketing demand, shrinking clinical resources, and record burnout, Chapter offers a way to scale quality care, without sacrificing human connection.
“This is how we begin scaling meaningful care – not just faster, but better,” adds Dr. Reichlin. “Chapter is the first step toward our larger vision: delivering high-quality, human-to-human mental health care for less than a weekly co-pay.”
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Source – PR Newswire
