GoTo Connect for Healthcare integrates with leading EHR and practice management solutions to unify every patient touchpoint from first call to follow-up
GoTo, a global leader in cloud communications and IT solutions, has introduced GoTo Connect for Healthcare, a new patient communications platform designed specifically for small to mid-sized healthcare clinics, specialty practices, family care providers, and medical spas. The launch marks a significant advancement in AI in healthcare communication, helping medical organizations streamline patient engagement while maintaining secure and compliant healthcare operations.
As healthcare providers increasingly rely on digital tools to improve patient interactions, many clinics still manage communication through fragmented systems for calls, text messaging, appointment scheduling, and patient outreach. GoTo Connect for Healthcare addresses this challenge by bringing voice, SMS, scheduling, and AI-powered automation into one secure, unified platform designed specifically for the healthcare environment.
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The platform integrates directly with leading electronic health record (EHR) and practice management (PM) systems, enabling healthcare staff to access patient communication history and coordinate care more efficiently. By consolidating multiple communication tools into a single interface, the system allows healthcare teams to focus more on delivering quality patient care rather than managing complex technology stacks.
“At GoTo, we recognize that delivering an excellent patient experience involves more than just handling calls. “It’s about providing an experience that patients value, expanding your practice, and facilitating better interactions,” stated Damon Covey, General Manager of GoTo Connect at GoTo. The company created this platform to streamline appointment scheduling, automate patient contacts, and guarantee that patients receive the appropriate care at the appropriate time based on insights from hundreds of healthcare companies already utilizing GoTo products.
One of the key strengths of GoTo Connect for Healthcare is its omnichannel communication capability, which unifies voice calls, SMS messaging, intelligent call routing, patient triage, and AI-powered scheduling into one system. This integration reduces operational silos and allows healthcare providers to manage all patient interactions in a single secure environment.
The platform also includes deep integrations with leading healthcare technologies, including Epic, athenahealth, ModMed, Labor Edge, Salesforce Health, eClinicalWorks, and Oracle Health. These integrations ensure that every communication is automatically connected to the appropriate patient record, enabling staff to view prior interactions and deliver more personalized medical support.
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Another key capability is the 24/7 AI-powered receptionist, which can automatically answer calls, triage patient inquiries, schedule appointments, and route patients to the correct department. This automation helps reduce administrative workloads while improving response times and patient satisfaction.
GoTo Connect for Healthcare also provides AI-driven analytics and insights, allowing healthcare teams to monitor communication trends, identify operational issues, and improve service quality. Real-time alerts and coaching insights enable organizations to enhance both patient experience and practice efficiency.
Security and compliance remain central to the platform’s design. Built-in security controls support HIPAA compliance, helping healthcare providers protect sensitive patient information and maintain trust while delivering modern digital healthcare services.
Healthcare organizations using the platform report measurable operational benefits. According to Bailey Toledo, Patient Access Manager at Vista Healthcare, the system allows teams to generate detailed analytics internally without relying on external support, saving both time and operational effort.
By combining secure communication infrastructure, AI-powered automation, and seamless healthcare system integration, GoTo Connect for Healthcare aims to help medical providers improve patient engagement, reduce missed appointments, and deliver a more connected healthcare experience from the first interaction through follow-up care.
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