FYZICAL Therapy & Balance Centers, with 600 plus clinics spanning across the US, has entered into a strategic partnership with Prompt Health, selecting the company’s platform as its sole rehab therapy operations solution.

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The partnership is aimed at automating clinic workflows, minimizing administrative workload, and enhancing the patient experience. Prompt Health provides AI-based workflows, in‑real‑time practice insights and a new tech platform backed by an American team. FYZICAL clinicians and staff will enjoy systems that make documentation, billing and scheduling easier, enabling them to concentrate on providing quality one-on-one care instead of struggling with paperwork.

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“With the implementation of Prompt’s tested platform, we’re giving our clinical and administrative staff real-time data, workflow efficiency, and a U.S.-based support team that enables us to maintain our patient outcome focus,” explained Rick Douglass, Chief Clinical Officer at FYZICAL Headquarters. “This results in better schedule management, more compliant documentation, greater Plan of Care compliance, and ultimately, an enhanced patient experience.” Prompt Health’s platform combines AI-driven capabilities such as Sidekick, an ambient listening scribe and intelligent dictation assistant, CPT coding recommendations, native scheduling and billing processes, and in‑built practice intelligence to minimize human error and enhance compliance clinics that use Prompt indicate that one front-office staff can assist four to five therapists, 92% of therapists finish documentation on the clock, and Plan of Care compliance increases more than 20%.

“With Prompt, I can charge around 200 visits in 20 minutes, which has been the key to us opening a second clinic and now considering a third,” said Kelly Bjorkman, Owner and Director of Operations of FYZICAL Therapy & Balance Centers Lincoln. “I like work-life balance, and Prompt makes that possible. It allows our clinicians the same balance because it’s so easy to use.” This effort is part of FYZICAL’s efforts to pursue innovation, clinical excellence and sustainable expansion. By integrating Prompt Health throughout its platform, FYZICAL seeks to provide scalable, patient-focused care while reducing clinician burnout and operational inefficiency.

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