As strain across the US healthcare system continues to build, provider organizations are finding it harder to keep pace with patient demand. Lower reimbursement rates, rising operating expenses, and increasing administrative complexity are putting pressure on practices of every size. Patients often face long wait times and limited access to care, while providers struggle with staffing shortages, inefficient processes, and disconnected systems that slow daily operations.
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SENA Health is working to close this gap by rethinking how patient access and care coordination are delivered. Its AI powered Command Center helps practices manage front desk, back office, and call center functions in a more efficient way. In some cases, the platform supplements existing teams, and in others it fully takes over these functions. This allows organizations to grow and serve more patients without increasing overhead at the same rate.
The approach has resonated strongly in the market. In 2025, SENA Health recorded 300 percent year over year growth as more healthcare organizations looked for practical ways to modernize operations. Specialty leaders such as Cardiology Consultants of Philadelphia and Rothman Orthopaedics partnered with SENA to improve patient access while maintaining the personal and empathetic experience their patients expect.
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From the start, SENA focused on execution rather than theory. The company built its model around highly trained onshore and offshore teams working in secure environments, supported by AI driven workflow tools. This structure delivered immediate results by easing staffing pressure, lowering administrative costs by as much as 50 percent, and improving consistency and service quality.
As the platform expanded, SENA gained valuable insight from millions of real patient interactions across multiple specialties. These real world experiences shaped the development of focused AI agents designed to support how practices actually function day to day. This practical foundation sets SENA apart from vendors that rely only on software, and it allows AI to be introduced in a controlled and responsible way.
SENA combines advanced contextual AI with experienced clinical teams who oversee every interaction in real time. Human supervision ensures accuracy, supports quick intervention when needed, and helps continuously refine performance. This balance gives healthcare organizations confidence to adopt new technology without losing control or compromising patient trust.
Healthcare leaders use SENA to manage intake, scheduling, insurance checks, referrals, prior authorizations, medication workflows, and other administrative tasks that require attention and accuracy. The Command Center connects smoothly with existing clinical and administrative systems and supports flexible coverage models. Leaders also gain access to dashboards and live analytics that highlight operational performance, patient sentiment, and efficiency without adding reporting work for staff.
Kyle Hagemann, Chief Growth Officer of SENA Health, explained that many practices recognize the need to embrace AI but remain cautious. He noted that organizations like Cardiology Consultants of Philadelphia and Rothman Orthopaedics value SENA’s model because it pairs innovation with continuous human oversight. According to him, every patient interaction is tracked, reviewed, and supported by trained professionals, which helps protect the patient experience.
SENA evaluates success through higher task completion rates, expanded automation across key workflows, and a gradual reduction in dependence on manual labor, all while service quality improves. As AI takes on repetitive tasks, practices are able to scale access, improve reliability, and lower long term operating costs.
Dr. Anthony Wehbe, Founder and CEO of SENA Health, said the company’s growth reflects a broader change in how providers think about patient access. He shared that healthcare organizations want systems that can grow with demand, support staff, and safeguard the patient experience. He added that SENA offers a proven and practical entry point into AI driven operations, and the results so far demonstrate that this strategy delivers real value.
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