Pair Team, a medical group using technology to change how Medicaid works for the country’s most vulnerable people, has officially started operating in Nevada. The group will begin helping high-risk Medicaid members in Clark County as part of its larger goal to improve access to care for people who face ongoing difficulties in getting help. Pair Team works with trusted local groups to create Community Care Hubs, which are networks that connect people to essential medical, mental health, and social support services in their own neighborhoods.
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Clark County, which is home to nearly 75 percent of Nevada’s population and over 800,000 Medicaid members, continues to struggle with providing consistent and complete care—especially for those with complex needs. Many residents still don’t get timely medical care or support for basic social needs. Pair Team’s care model helps fill these gaps by offering a wide range of services, often starting with urgent needs like safe housing, access to food, and transportation. The goal is to provide care that reflects the full picture of a person’s health, not just their medical conditions.
Starting September 2, eligible Medicaid members assigned to Pair Team began receiving personalized outreach to connect them with a care team. These teams are flexible in how they meet members, offering support over the phone, through video, or in person—whether at home or in the community—depending on what’s easiest for each person. The aim is to bring care to where people are, not expect them to navigate a system that can be hard to understand.
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Neil Batlivala, the CEO and founder of Pair Team, said expanding into Clark County is an important step. He explained that Nevada has one of the largest underserved Medicaid populations in the country, and Pair Team is entering with a model that has worked well in other places. Batlivala emphasized the importance of building long-term relationships with patients and working with community partners to ensure care fits into people’s lives, not the other way around.
Pair Team’s care teams are led by Community Health Workers who work alongside nurse practitioners, registered nurses, licensed social workers, and mental health professionals. These teams are part of local communities and often work with shelters, food banks, and neighborhood clinics to support members throughout their health journey. Erika Ventura, a Community Health Worker in Nevada, said for many patients, it’s not just about seeing a doctor. She explained that they may need help getting to appointments, understanding how to take their medications, or even finding a safe place to sleep. She noted that the team doesn’t just come once—they stay involved, offering support through every stage of a person’s journey.
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