University Hospitals, a nationally recognized academic health system named by U.S. News & World Report to its Best Hospitals list, an achievement it has made 27 years in a row and Hippocratic AI, the global leader and pioneer in generative AI healthcare agents, announced a strategic collaboration to transform how patients are supported across the care journey. The collaboration will focus on deploying Hippocratic AI’s conversational agents to enhance clinical workflows, expand patient engagement, and ultimately improve outcomes throughout the UH system.
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The collaboration reflects both organizations’ shared commitment to delivering equitable, accessible, and high-quality care by combining UH’s innovation-forward care model with Hippocratic AI’s trusted, safety-focused generative AI healthcare agents. Through this collaboration, Hippocratic AI’s voice-based agents will be deployed to support patients across a range of non-diagnostic use cases. Initial efforts deployed Hippocratic AI’s generative AI agents to address pharmacy-related patient needs, yielding promising early results. These encouraging outcomes are paving the way for expanded support across other areas which may include preventative screening calls, patient education, and supporting patients with appointments. By providing compassionate, real-time, conversational support, Hippocratic AI’s agents help keep patients informed, adherent, and connected, reducing care gaps and enabling earlier interventions.
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“We are eager to collaborate with University Hospitals to support their mission of improving lives through healing, discovery, and teaching,” said Munjal Shah, CEO and Co-founder of Hippocratic AI. “Our agents are designed to be empathetic, safe, and effective extensions of the care team delivering personalized support at scale, when and where patients need it most.”
University Hospitals has built a national reputation for healthcare innovation through its UH Ventures platform, its leadership in clinical AI, and its pioneering work in Hospital@Home, RPM, translational research, and continuous improvement through the Veale Healthcare Transformation Institute. UH was recently named one of America’s Most Innovative Companies by Fortune and maintains a $214 million annual research portfolio.
This collaboration aligns with UH’s strategy of responsibly integrating AI to improve care delivery without compromising safety or the clinician-patient relationship. Hippocratic AI is uniquely equipped for this mission. Its agents have undergone a rigorous safety certification process, including physician and nurse evaluations, health system partner testing, and continuous performance monitoring. The company’s Polaris Constellation safety architecture ensures reliability while prioritizing patient-centered interactions.
“Hippocratic AI shares our values around safety, compassion, and putting patients first,” said Paul Hinchey, MD, MBA COO at University Hospitals. “Together, we’re reaching patients between visits, closing communication gaps, and helping clinicians spend more time practicing at the top of their license.”
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Source – businesswire
