PracticeQ has introduced Engage, a patient engagement platform designed to address one of the most persistent challenges in healthcare operations: missed appointments. Engage combines automated reminders, recall workflows, review requests, and secure messaging into a single integrated system that helps practices maintain patient connections and keep schedules on track.
Missed appointments are a growing concern for clinics, resulting in lost revenue, staff inefficiencies, and increased strain on providers. Engage addresses this issue by automating communication, reducing appointment gaps, and enabling clinics to operate more smoothly and confidently.
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Keith Pirkle, Vice President of Product and Strategy at PracticeQ, said that Engage provides the consistent communication practices have been seeking. He explained that the platform reduces manual follow-up work that burdens staff, allows providers to maintain more predictable schedules, and ensures patients receive timely reminders in the way they already prefer to communicate. He emphasized that Engage improves the care experience for both staff and patients at every stage of the journey.
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Engage offers several capabilities for healthcare practices. It automates appointment reminders and confirmations across text, email, and voice channels. It manages recall and patient reactivation workflows without manual effort and sends post-visit review requests automatically. The platform also provides a unified inbox for two-way patient messaging, making communication seamless and organized.
Built for compliance and efficiency, Engage ensures all patient communication is HIPAA secure and 10DLC verified while automatically applying the proper consent and delivery settings. The system schedules reminders and follow-ups intelligently, helping clinics anticipate patient needs without added administrative work. This consistent, automated communication keeps daily operations moving with minimal disruption.
Pirkle noted that practices deserve communication tools that function reliably without constant oversight. He added that Engage supports clinic teams while giving patients clear and timely information. By combining automation with intelligent scheduling, Engage is designed to reduce administrative burden and improve operational efficiency, helping clinics maintain momentum and enhance the overall patient experience.
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