Popai Health, the company specializing in Patient Conversation Intelligence, which turns patient interactions into actionable insights, announced that it has secured $11 million in funding led by Team8, NEA, and other strategic investors. The capital will support Popai’s go-to-market expansion, accelerate adoption across health systems, medical groups, health plans, and ACOs, and allow the company to scale in response to growing market demand.
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Popai is redefining care coordination by applying Voice AI to address one of healthcare’s largest engagement gaps – the 65 percent of patient interactions that occur over the phone. Traditional care coordination platforms capture only a small fraction of the information exchanged during the 15 million daily patient calls, limiting visibility into crucial clinical, operational, and social insights. Popai transforms these calls into a strategic resource, enabling care coordination teams to optimize workflows and deliver higher-quality patient care.
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Blake Wu, Partner at NEA, said that after evaluating voice technologies in healthcare, Popai stands out as uniquely differentiated. He explained that the platform goes beyond administrative tasks, enabling automated workflows for healthcare organizations. Wu added that Popai is designed to support the evolving needs of risk-bearing healthcare organizations, positioning the company as a long-term strategic partner. He expressed excitement in backing Popai’s seed round and mission to revolutionize care using Voice AI.
The Patient Conversation Intelligence platform is already in use by organizations including Essen Healthcare and Clover Health. It captures and analyzes patient phone conversations using AI trained specifically on medical terminology and clinical context. The system generates compliant documentation in line with organizational standards, improving both quality and efficiency, and delivering measurable performance gains of 20 percent or more while maintaining full HIPAA compliance. Sumir Sahgal, MD, Chief Medical Officer at Essen Healthcare, noted that Popai aligns with the organization’s mission to serve underserved populations, enabling care coordinators to focus on delivering compassionate, high-quality care by capturing insights from patient conversations that would otherwise be missed.
Beyond documentation, Popai converts insights into immediate action with real-time workflow triggers that escalate critical issues to physicians, schedule appointments, close care gaps, and improve medication adherence. At the population level, the platform identifies risk patterns across thousands of calls, allowing healthcare organizations to transition from reactive to proactive care management.
Assaf Mischari, Managing Partner at Team8, emphasized that phone conversations remain the largest channel for patient engagement, yet healthcare leaders lack deep visibility into them. He explained that population health management has traditionally relied on data documented in EHRs, but Popai enables organizations to detect emerging risk patterns across millions of conversations, turning patient interactions into highly valuable data while eliminating documentation burdens. Mischari expressed enthusiasm for supporting Popai’s founding team in transforming patient care.
Eyal Gurion, CEO and co-founder of Popai, highlighted that patient conversations have always been one of the most sophisticated sources of insight in healthcare. He stated that Popai now gives healthcare organizations the ability to capture and act on these conversations at scale, creating a proactive care tool rather than just another data platform. Gurion shared excitement about the partnership with Team8 and NEA and the opportunities to make patient interactions actionable across the healthcare system.
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