Intelas, the Healthcare Technology Management brand under Compass Healthcare, has introduced TeamCHAMPS, a new mobile application built to streamline medical equipment service requests and improve communication across hospital teams. The launch reflects Intelas’ focus on modernizing day-to-day HTM operations by making service interactions faster, clearer, and easier to track.
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TeamCHAMPS is designed to bring clinicians, hospital administrators, and HTM technicians onto a single shared workflow. Through real-time visibility and simplified request submission, the application helps ensure smoother coordination from the moment an issue is reported until it is fully resolved. By replacing disconnected tools with one unified experience, Intelas aims to reduce delays and improve consistency in equipment service management.
Jim Cheek, President of Intelas, explained that equipment availability has a direct impact on patient care and operational efficiency. He shared that even short periods of downtime can disrupt clinical workflows across an organization. According to Cheek, TeamCHAMPS was created to provide greater transparency throughout the equipment lifecycle by connecting bedside staff and technicians through one intuitive platform. He noted that this approach helps healthcare teams reduce interruptions, improve asset reliability, and keep their attention focused on caring for patients.
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The mobile application helps minimize equipment downtime by eliminating manual steps that often slow service requests. Instead of searching for contact information or accessing desktop systems, clinical staff can report an issue instantly by scanning a barcode on the device and adding a brief description. The system automatically generates a work order and routes it to the appropriate Intelas technician, including details such as device location, service history, and intelligent guidance to support faster resolution.
TeamCHAMPS operates as part of Intelas’ broader TechCONNECT platform, which uses artificial intelligence to support more efficient service delivery. The platform reviews reported issues alongside historical service data, manufacturer documentation, and similar past cases. This allows technicians to receive recommended repair steps and likely parts before arriving on site, increasing the chances that the issue can be resolved in a single visit.
Dan Miles, Vice President of Information Technology at Intelas, shared that HTM is evolving beyond a reactive support function. He described TechCONNECT as a connected ecosystem rather than just a work order system. By combining people, data, and processes, he said the platform strengthens technician expertise with data-driven insights while giving clinical staff real-time updates on service progress. This unified approach, he added, helps create a more dependable and transparent healthcare environment.
Through TechCONNECT and TeamCHAMPS, Intelas connects those requesting service directly with the teams delivering it. The result is quicker turnaround times, improved technician efficiency, and a more predictable service experience that supports both caregivers and patients.
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