ImageTrend has unveiled Carelytics, a comprehensive software suite designed to unify hospital and EMS operations while providing market intelligence and workflow analytics in a single platform. The system is intended to reduce manual tasks, eliminate fragmented data, and give healthcare leaders clearer insight into patient transports, referrals, outcomes, and compliance, supporting more efficient daily operations and long-term strategic planning.
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Patrick Sheahan, CEO and President of ImageTrend, explained that Carelytics was built to remove the need for manual record matching and cumbersome workarounds in hospital-EMS interoperability. He emphasized that the platform delivers automated referral and patient flow insights while enabling seamless closed-loop communication between EMS agencies and hospitals. According to Sheahan, when data moves automatically, the system functions reliably and supports healthcare teams in making informed decisions without unnecessary delays.
Carelytics integrates secure, standards-based data exchange formats such as HL7 and C-CDA, combining automated patient encounter matching, near real-time outcome sharing, and market intelligence into a scalable framework. Hospitals can receive EMS reports directly into their EMR or EHR systems, eliminating time-consuming face sheet scanning, indexing, and reconciliation. In an emergency department processing roughly 20,000 face sheets each year, these manual processes can cost nearly $50,000 in labor annually and occupy the equivalent of a full-time employee. Automated encounter matching ensures that EMS reports are linked accurately to hospital records, reducing duplicate entries and costly follow-up work.
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Beyond interoperability, Carelytics delivers actionable insights into patient flow, referral patterns, interfacility transfers, and offload times, enabling hospital leaders to pinpoint operational bottlenecks, strengthen referral networks, monitor market share, and plan service line growth. The suite also supports true bidirectional communication, allowing hospitals to automatically share patient outcomes with EMS agencies. This closed-loop process enhances continuity of care, supports quality improvement initiatives, and reduces the need for manual follow-up.
ImageTrend’s platform currently supports a nationwide network that includes over 13,400 EMS agencies, more than 750 hospitals, and processes more than 200,000 records daily. Carelytics leverages this infrastructure to provide hospitals with a unified, automated approach to interoperability and analytics. The system is designed to reduce administrative workload, improve coordination between EMS and hospitals, and give healthcare leaders the tools needed to make confident, data-driven decisions that enhance patient care.
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