Dialog Health, a well-known leader in healthcare communication solutions, has launched a new feature: an AI Translator that supports over 130 languages and allows for smooth two-way text messaging between healthcare providers, patients, and caregivers. This update lets organizations chat in the language patients prefer, helping to remove communication barriers that can affect the quality of care and patient results. In today’s world, speaking with patients in their preferred language builds trust, makes them more satisfied, helps meet regulations, and can improve both how well care is provided and how efficiently healthcare organizations operate. While many healthcare providers use translation services in person, expanding that support to mobile messaging has been hard because of limited resources and technical issues.
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Now, with the new AI Translator integrated into the Dialog Health platform, multilingual messaging is easier and faster. It uses Microsoft Azure’s secure translation technology and advanced AI to automatically translate both outgoing and incoming messages. From a provider’s point of view, messages sent in the patient’s language are instantly translated, and responses are converted back into English through the easy-to-use AnalyticsPRO dashboard.
Sean Roy, Co-Founder and CEO of Dialog Health, says this tool is part of the company’s mission to help healthcare organizations communicate better and more efficiently with those they serve. He adds that by using AI-powered translation across all types of messages, the company is trying to remove language as a barrier to care and make sure every patient is understood and heard.
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Early users of Dialog Health’s AI Translator are already seeing great results: response rates have gone up by 380%, the reach of patient messages has increased by 13%, same-day appointment cancellations are down 66%, and fewer surgeries are affected because patients understand their preparation instructions better. Along with these improvements, patient satisfaction has also gone up as organizations can communicate in the native language of each patient, making communication more personal and effective.
With Dialog Health’s AI Translator, healthcare teams can send messages that are both inclusive and easy to understand, which leads to greater engagement, better outcomes, and improved patient experiences and organizational performance. Sean Roy highlights that this advancement is a significant step toward a more connected and patient-centered healthcare experience. He stresses that there’s no need to wait for a translator or delay communication—every team member can now instantly connect with patients in their own language.
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