Brook.ai, a company that focuses on remote patient monitoring and care management, has shared how its remote care platform is helping healthcare providers, especially those in rural areas, achieve important HEDIS quality measures. By regularly meeting these standards, healthcare practices can qualify for significant incentive payments, which are especially valuable for smaller or under-resourced clinics. Even when doctors provide excellent care, the paperwork and reporting needed to meet HEDIS requirements can be overwhelming, causing missed chances and financial stress for many providers.
Lindsay Bryant, Chief Operating Officer at the Office of Dr. Christopher Beney, MD, said that working with Brook has greatly improved their ability to reach health outcome goals. She explained that in primary care, there are specific clinical standards to meet, and Brook has helped them reach those targets. She gave credit to the Brook team for making a clear difference in how well their practice meets these expectations.
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The Brook.ai platform goes beyond simple remote monitoring. It uses smart technology along with direct care coordination to improve patient outcomes throughout the year. With a mix of AI-based patient engagement and human support, Brook helps patients keep up with preventive care, routine screenings, and medication schedules. This approach allows practices to focus on patient care while still meeting the complex reporting needs of HEDIS.
Key features of the platform include home-based blood pressure monitoring, which helps practices get the readings needed for patients who previously had uncontrolled high blood pressure. These readings are automatically sent to the electronic medical record, removing the need for manual entry and cutting down on errors. The platform also offers patient outreach for screenings like diabetic eye exams and mammograms, which supports a big part of preventive care. It also tracks medication refills to boost adherence and conducts monthly health check-ins to identify early signs or care gaps before they become bigger problems. A dedicated care team helps with patient education and engagement, making it easier for providers to gather accurate data and help patients stick to their care plans.
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Rural providers in value-based care programs, including Medicare initiatives, have found the platform very helpful. Brook.ai helps them keep up with quality and compliance despite challenges like staff shortages and location issues. The University of Buffalo Medical Doctors (UBMD) has been using Brook.ai for over a year and has stayed fully compliant with HEDIS, with no audit issues. The system helped UBMD stay on top of every required screening, medication tracking, and blood pressure reading by organizing outreach and monitoring in a way that ensures nothing gets missed before the reporting period ends. Dr. Kevin Hughes, a primary care physician with UBMD’s Primary Physicians Group, said Brook.ai has greatly reduced the administrative burden on their team. He noted that the platform allowed them to refocus on patient care instead of getting stuck in paperwork. What started as a small pilot in Tonawanda has now expanded to multiple locations across four sites. According to Dr. Hughes, doctors now feel more confident that all HEDIS measures are being consistently met because of the tools and processes Brook provides. Oren Nissim, CEO and Co-Founder of Brook.ai, explained that healthcare practices in rural areas are often under a lot of pressure to meet regulatory quality targets while dealing with limited resources and smaller teams. He said the company’s platform is designed to help clinical staff by combining technology with personalized support, ensuring patients stay engaged in their care while practices remain compliant and eligible for performance-based incentives.
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