Infinitus Systems Inc., a leader in agent-powered healthcare communications that supports over 100 million minutes of patient conversations, has introduced a new generation of clinical AI agents designed for patient-facing interactions. These advanced agents are built to help healthcare organizations strengthen their care delivery by supporting patient education, care coordination, health risk evaluations, and other clinical communication needs. The launch reflects Infinitus’ focus on creating secure, empathetic, and intelligent tools that work alongside human care teams rather than replacing them.
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Recent research conducted by Infinitus highlights important gaps in patient communication. The company found that 43 percent of individuals have avoided asking healthcare professionals questions due to embarrassment. In addition, 83 percent of patients who have questions following a diagnosis tend to have them outside of regular office hours. These findings point to a clear need for accessible and supportive communication options. By combining these insights with advances in agent-based artificial intelligence, Infinitus aims to provide patients with timely and compassionate access to reliable health information.
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The newly launched clinical agents are designed to engage in natural, conversational interactions that feel approachable and personalized. Much like modern customer service experiences, these agents respond in a human-like manner while maintaining clinical awareness. They are trained to recognize when a patient needs education, reassurance, or escalation to a healthcare professional. The agents also support Spanish language conversations and are evaluated using the same rigorous standards applied to English interactions, allowing healthcare organizations to better serve diverse patient populations.
Ankit Jain, CEO and co-founder of Infinitus, shared that the company’s latest clinical agents represent a meaningful step forward for patient engagement. He explained that these agents are designed to build trust and meet patients at moments when they need help the most. According to Jain, the strength of the platform lies in its strong data foundation and comprehensive evaluation standards, which together ensure a high-quality experience for patients while allowing clinicians to extend their reach without increasing their workload.
The clinical agents are equipped with built-in knowledge of medical terminology and care protocols, enabling them to understand clinical intent, assess symptom severity, and assist with medication-related conversations. Their ability to recognize emergencies or potential adverse events allows them to alert healthcare professionals when escalation is required. All relevant information from patient interactions is securely shared with care teams so that clinicians can follow up appropriately.
To maintain safety and quality, Infinitus evaluates its clinical agents using a proprietary framework built on five core principles: professionalism, empathy, accuracy, privacy and security, and safety. The company continuously reviews live patient conversations within a HIPAA-secure environment to ensure consistent performance and adherence to clinical standards.
Erin Palm, M.D., chief medical officer at Infinitus, emphasized the importance of time and attention in patient care. She noted that while clinicians strive to address every concern, time constraints often make this difficult. Dr. Palm explained that the new clinical agents help relieve pressure on care teams while giving patients more opportunities to feel heard and supported throughout their healthcare journey.
Infinitus also evaluated its agents for fairness and equity across patient demographics. The results showed consistent accuracy regardless of age or gender and no correlation with Social Vulnerability Index scores. More than half of the patients served were over the age of 65, and over a quarter lived in areas with high social vulnerability. These findings demonstrate that the clinical agents perform reliably even among populations that have traditionally faced barriers to technology adoption, reinforcing Infinitus’ commitment to inclusive and accessible healthcare communication.
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