Commence and The Language Group have launched Fetch, a groundbreaking translation solution that delivers real-time, AI-enhanced, human-checked translations of patient discharge instructions directly into electronic health record systems. Built for easy implementation in various healthcare environments, Fetch tackles a major issue in patient communication by ensuring non-English-speaking patients receive clear and accurate discharge instructions in their preferred language. By automating the translation process and embedding it into standard discharge procedures, this technology aims to boost patient comprehension, reduce the risk of expensive readmissions, and help healthcare providers meet federal requirements.
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Alex Payne, Vice President of Sales at Commence, stated that language access should not be seen as an extra burden but as a chance to improve patient care. He emphasized that their solution turns complicated translation tasks into efficient and scalable systems, allowing healthcare providers to give patients instructions they can truly understand.
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Miscommunication in healthcare is not only common but also costly. One major health system that serves up to 200 patients with limited English proficiency each day found that 14 percent of patients who left without translated instructions were readmitted, costing an average of $15,200 per case. With Fetch, such a system could potentially save over $4.6 million per year by cutting down on these unnecessary readmissions.
Fetch features a patent-pending technology that merges AI translation with professional human review to guarantee accuracy. The system works well with popular electronic health record platforms like Epic, has received Epic Showroom approval, and can deliver translated discharge instructions in just minutes. Users gain access to unified dashboards that monitor usage, compliance, and costs, helping healthcare organizations manage their language services more effectively.
The solution meets important patient safety and regulatory standards such as Section 1557 of the Affordable Care Act, Title VI and CLAS guidelines, Joint Commission requirements, as well as HIPAA and SOC 2 Type II certifications. It also holds ISO 18587 certification for translation quality. In the past, healthcare providers often used separate and manual translation processes that could take hours or even days, usually after the patient had already left. Fetch changes this by offering instant, accurate, and easy-to-understand discharge instructions just before patients leave the hospital. By integrating smoothly into current workflows, Fetch reduces delays and risks while enhancing care outcomes for patients with different language needs.
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