Verato, a leading company in identity intelligence, has introduced its Identity Intelligence Agent, which is now part of Salesforce’s Agentforce Health platform. This integration brings accurate identity checks directly into Salesforce, helping healthcare and other highly regulated industries. The solution is built into the Agentforce 360 for Health environment, giving care teams and service representatives full and correct identity information at every point of contact. This helps match patient records accurately, reduces the need for expensive manual fixes, and ensures the right information is available when it’s needed.
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The Identity Intelligence Agent helps healthcare organizations quickly find and identify patients while automating tasks like booking appointments in Salesforce. This builds on the Verato for Salesforce App by adding AI-powered improvements that make workflows smoother and data more accurate. With these new capabilities, organizations can cut down on administrative work, improve how they engage with patients, and meet compliance requirements.
Clay Ritchey, CEO of Verato, mentioned that healthcare organizations are facing more pressure to offer great customer experiences. He said that combining Verato’s identity intelligence with Salesforce’s Agentforce Health lets organizations provide personalized, smooth, and trustworthy care. Ritchey pointed out that this integration supports operating efficiently, meeting regulations, and growing the business, helping healthcare leaders use digital transformation and AI to offer care that truly focuses on the patient.
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Ian Berke, Chief Data and Analytics Officer at HarmonyCares, explained that Verato gives care teams a full view of each patient in Salesforce and Athenahealth. He said the platform helps staff quickly find the right patient records across various systems, making patient interactions more accurate, efficient, and tailored. Berke added that this integration leads to better clinical results and improves the experience for patients and value-based care programs.
Amit Khanna, Global General Manager of Agentforce Health at Salesforce, noted that Salesforce continues to be a leader in AI for businesses, connecting care teams, insurance providers, and healthcare providers to improve health outcomes. He said the innovations from Verato increase operational scale, efficiency, and satisfaction among staff across many use cases. Khanna concluded that organizations using this technology can expect better patient engagement and improved business performance.
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