Priority Dispatch, a global authority in emergency medical dispatch solutions with over 45 years of experience in developing industry-standard protocols for fire, Emergency Medical Services (EMS), and hospitals, has announced a strategic partnership with VectorCare, a leading provider of modern patient logistics technology. This collaboration will bring Priority Dispatch’s internationally recognized protocols into VectorCare’s comprehensive suite of customizable patient logistics tools, expanding its operational capabilities for fire departments, EMS, private ambulance, and hospital teams.
Through this alliance, the gold-standard triage and dispatch protocols of the International Academies of Emergency Dispatch (IAED) will be seamlessly integrated into VectorCare’s platform via Priority Dispatch’s ProQA software, ensuring that first responders, healthcare providers, and dispatchers have access to the best decision-support tools available. The integration will streamline workflows, reduce delays, and ensure patients receive the appropriate level of care at the right time.
“This partnership represents a major step forward in modernizing how dispatch and care delivery are managed,” said Chris Murdock, President of Priority Dispatch. “By combining our expertise in structured calltaking process and response prioritization with VectorCare’s cutting-edge logistics and automation tools, we’re bringing the most advanced dispatch protocols directly into the hands of providers who need them most.”
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In addition to enhancing decision-support capabilities, this collaboration lays the groundwork for AI-driven dispatch augmentation. VectorCare’s AI agents, designed to handle the creation of scheduled events, streamline the intake process, and manage calltaking volume to meet demand, will work alongside human dispatchers. Leveraging both human expertise and AI capabilities will expedite task completion, optimize resource allocation, and reduce time-to-care for patients. This strategic alliance highlights how the application of AI in dispatch environments can enhance operational efficiency, reduce administrative burdens, and provide faster, more intelligent care delivery across healthcare systems.
“This is not just an integration – it’s the beginning of a new era in patient logistics,” said David Emanuel, CEO of VectorCare. “By embedding world-class emergency protocols directly into the VectorCare platform, we’re modernizing the way care is coordinated and delivered across fire, EMS, hospitals, and beyond. Our work together will pave the way for the next frontier of care delivery, leveraging AI to enhance workflows and improve outcomes.”
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As healthcare systems worldwide continue to embrace digital transformation, this partnership marks a significant step toward a future where technology and AI-powered solutions work seamlessly to support first responders, providers, and patients alike.
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Source – PR Newswire
