Omega Healthcare, the industry leader in revenue cycle management (RCM), has strengthened its partnership with Microsoft to enhance its AI-powered capabilities. Bringing on board more than 20 sophisticated generative and agentic AI tools through Microsoft Azure AI Foundry in its Omega Digital Platform (ODP), the organization hopes to automate and enhance key healthcare financial processes—such as claims correspondence, appeal filings, denial management, and call‑center assistance—resulting in better accuracy, compliance, and profitability for healthcare providers.
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“By leveraging the power of our RCM and healthcare experience alongside Microsoft’s large language models, we are opening up new efficiencies that were heretofore deemed too complicated to be automated by the market,” stated Anurag Mehta, CEO and Co‑Founder at Omega Healthcare. “We are delivering scalable, technology‑fueled services without asking healthcare leaders to make big, risky tech investments, and allowing them to do what they need to focus on – providing superior patient care.”
Elena Bonfiglioli, General Manager, Worldwide Healthcare at Microsoft, added, “Omega Healthcare is one of the most innovative partners we’ve worked with in applying Microsoft Azure AI Foundry capabilities … to revenue cycle management and other real‑world healthcare challenges. ”
The fusion has created real gains with reductions of up to 75% in AR follow-up times, quicker resolution of issues, and improved regulatory compliance. These solutions also integrate with payer systems, with automation of retrospective HCC coding and better data management for life-sciences.
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“The future is limitless as we keep adding new AI-based capabilities within the healthcare ecosystem in partnership with Microsoft and our customers,” Mehta added
As per a recent Everest Group survey, 85% of top healthcare executives think AI will considerably enhance the efficiency of RCM within the next five years
“We are excited to be a leader in spearheading RCM transformation,” noted Mehta. “Our clients are already witnessing the potential of generative and agentic AI and are looking forward to further advancements as we collaborate and innovate further.
Omega Healthcare, which was established in 2003, currently serves over 350 healthcare organizations internationally with a staff of 35,000 in the U.S., India, Colombia, and the Philippines.
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