MedTrainer, a leading healthcare workforce compliance platform, has announced the appointment of Erika Gotlieb as the company’s first Chief Client Officer. With over 30 years of experience in healthcare technology, Gotlieb brings extensive expertise in building strong client relationships that drive measurable value. In her new role, she will oversee MedTrainer’s client-focused initiatives, ensuring healthcare organizations of all sizes receive proactive guidance and support throughout their compliance and credentialing processes.
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Erika Gotlieb, Chief Client Officer at MedTrainer, said, “What matters to our clients matters to us. We anticipate their needs, whether they face staffing challenges, regulatory deadlines, or audits, and we step in with guidance and support that helps them succeed.”
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Gotlieb’s career spans working with small healthcare practices to some of the nation’s largest systems, including Kaiser Permanente and Mass General Brigham. Her experience in tailoring client engagement strategies positions MedTrainer to provide an ideal balance of personalized support for every organization. Steve Gallion, CEO of MedTrainer, commented, “As our company grows, deepening our focus on clients is essential. Erika’s proven ability to build trusted partnerships with healthcare leaders makes her the perfect person to lead this next stage of client success.”
Throughout her career, Gotlieb has helped organizations reduce software implementation timelines by up to 50 percent, enabling faster adoption and quicker realization of value. At MedTrainer, clients are already onboarding more than a month ahead of industry averages, helping healthcare providers remain audit-ready, streamline credentialing, and accelerate revenue generation.
MedTrainer has always placed clients at the center of its mission. The company’s award-winning client support team maintains a 4.79 out of 5 satisfaction score and a 90 percent first-call resolution rate. Gotlieb’s addition strengthens MedTrainer’s ability to anticipate client needs and innovate solutions that save time, improve efficiency, and generate tangible business results. Every new feature and service is designed with client priorities in mind, from state-specific compliance courses to tools that reduce administrative burden. With Gotlieb leading the client strategy, MedTrainer continues to reinforce its commitment to helping healthcare organizations succeed while ensuring patients receive the highest standard of care.
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Source- PR Web
