Firstsource Solutions Limited, a global leader in business management services and part of the RP-Sanjiv Goenka Group, has announced a strategic partnership with Guidehealth, a company that leads in innovation for value-based care with a focus on quality results. This collaboration is designed to help health plans deliver real, measurable value to both their members and healthcare providers by speeding up the adoption of advanced care models that focus on outcomes and prevention.
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Firstsource is known for its AI-first approach and has been recognized as a ‘Front-Runner’ in Generative AI for Healthcare Payers by Everest Group. Their proprietary relAI suite, combined with the UnBPO transformation model, gives health plans a pathway to go beyond small improvements. By using AI in their operations, Firstsource streamlines processes, increases member engagement, and improves health outcomes through smart and interconnected platforms that make operations more agile and effective.
Guidehealth has a strong track record in driving innovation in value-based care, helping payers and providers shift to models that focus on quality, efficiency, and better patient outcomes. Using a mix of advanced analytics, clinical knowledge, and AI-enhanced workflows, Guidehealth supports the success of Medicare Advantage Stars programs and other value-based care models. They have consistently helped clients achieve over 4-star ratings and have seen noticeable improvements in care coordination, cost control, and member satisfaction within just one year.
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Venkatgiri Vandali, Head of Healthcare and Lifesciences at Firstsource, said, “This partnership is a key step in our mission to change how healthcare operations work. We are proud to support Guidehealth’s bold vision for value-based care by combining their innovation with Firstsource’s AI-first UnBPO model. Using intelligent automation, deep knowledge of the healthcare field, and a human-centered approach, health plans can offer smarter, more personalized, and outcome-driven care at a large scale. Together, we are leading the way in transforming healthcare.”
Sanjay Doddamani, MD and CEO of Guidehealth, added, “Guidehealth is committed to making healthcare more affordable and accessible by promoting value-based care that blends AI with compassion, delivering tech-driven services across the healthcare system. Partnering with Firstsource allows us to combine our expertise in care delivery with advanced AI and digital platforms, creating a strong environment for health plans, providers, and patients. We look forward to creating meaningful value for our clients and their networks.”
The partnership between Firstsource and Guidehealth will offer health plans a strong set of solutions to help them adopt value-based care faster. These solutions use AI, clinical expertise, and advanced analytics to improve claims and care management by using automation and data insights to ensure timely, appropriate care and efficient operations. This collaboration will also increase member engagement by offering personalized, technology-driven experiences that help raise Medicare Advantage Star ratings, lower costs, and achieve better clinical outcomes throughout the healthcare system. Together, Firstsource and Guidehealth combine operational excellence with deep clinical insight. Their partnership supports health plans in transforming how healthcare is delivered on a large scale, advancing digital maturity, improving health outcomes, and enhancing performance in value-based care settings.
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