Elucent Medical has launched SmartSupport, a new virtual support platform aimed at enhancing the procedural experience for clinicians using the EnVisio In-Body Spatial Intelligence System. This innovative service showcases Elucent’s commitment to providing seamless, secure, and real-time assistance to healthcare professionals. SmartSupport allows surgeons to get instant access to technical and clinical experts through a HIPAA-compliant platform, ensuring continuous support throughout the entire procedure. This support helps providers manage challenges with guidance from Elucent’s customer support team based in Minneapolis.
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“SmartSupport was built with the surgeon in mind. If I need help, I have instant access to the team to help me troubleshoot. I don’t have to be put on hold or wait for someone to call me back. It’s fantastic!” said Dr. Kristalyn Gallagher, a Breast Surgeon at UNC. The platform includes live on-demand virtual support, expert troubleshooting and diagnostics to interpret system data and resolve issues, and proactive case monitoring with secure remote access to technical information for early detection of potential problems.
In addition to the virtual support, Elucent’s commercial sales team provides in-person procedural assistance. These representatives, who are clinically trained, work directly with surgeons in operating rooms to ensure the EnVisio system is used to its full potential.
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Jason Pesterfield, CEO of Elucent Medical, stated, “SmartSupport is more than service—it’s our commitment to be by your side every step of the way. By integrating virtual and in-person expertise into one seamless platform, we’re not just supporting procedures—we’re elevating the entire surgical experience.”
This combined service model sets a new standard in procedural support by empowering surgical teams to deliver better outcomes with greater confidence and efficiency. SmartSupport reflects Elucent’s mission to enhance healthcare delivery through innovative technology and dedicated support.
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