eClinicalWorks, the top provider of cloud-based electronic health records (EHR) for outpatient care, announced that Medical Specialists Associated (MSA Dallas), an independent internal medicine practice in Dallas, Texas, has chosen healow Genie, an advanced AI-powered contact center solution designed to reduce staff burnout and improve patient care outside regular office hours. By implementing this technology, MSA Dallas aims to improve patient engagement, simplify internal processes, and set the stage for future expansion.
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Chad Erickson, practice executive at MSA Dallas, stated, “We chose healow Genie to improve patient satisfaction and make our operations more efficient. Staying independent is very important to us, and eClinicalWorks offers tools that support independent physicians like us. The after-hours service is key to keeping our operations running smoothly and reducing staff fatigue, which lets our team focus on providing better care. With healow Genie, we hope to increase online appointment bookings and improve our workflow, which will allow our staff to take on more complex tasks and interact better with patients. Our goal with AI is to make our current team more productive, helping us expand our practice to twice its size in the coming years.”
For over 50 years, MSA Dallas has been a reliable provider of patient-centered care in its community. With a team of 12 doctors treating up to 350 patients each day, the practice is dedicated to delivering personalized and attentive care. Using tools like healow Genie, which is powered by AI, will help them achieve this by making administrative tasks easier and improving communication between patients and staff.
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Girish Navani, CEO and co-founder of eClinicalWorks, said, “We’re excited to partner with Medical Specialists Associated to bring our AI capabilities to their practice. By connecting healow Genie with the eClinicalWorks EHR system, MSA Dallas can improve after-hours care and communication with patients. This integration allows practices to focus on what’s most important—providing excellent care. With healow Genie, MSA Dallas will improve patient engagement, decrease staff burnout, and continue to grow while maintaining its independence.”
The use of healow Genie will help MSA Dallas improve operational efficiency, reduce the workload on providers and staff, and ensure patients get timely and high-quality care. This AI-powered solution will make it easier for patients to access services, help the practice manage large call volumes, and improve overall workflow.
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