Cosentus, a leader in healthcare revenue cycle management, has unveiled Cosentus.ai, a new platform that leverages the company’s proprietary AI capabilities to enhance operational efficiency in medical practices and anesthesia groups. Designed with workflow-driven intelligence, the platform aims to support revenue cycle teams by automating repetitive tasks without replacing human staff, allowing employees to focus on complex cases and improving overall patient and payer communication.
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G.S. Bhalla, Founder and CEO of Cosentus, explained that Cosentus.ai is built specifically to assist revenue cycle teams by handling time-consuming tasks that slow down their work. Revenue cycle teams are facing increased pressure due to staffing shortages, rising call volumes, and complex payer requirements. Cosentus.ai addresses these challenges with AI tools tailored to real-world workflows, helping teams maintain responsiveness, consistency, and scalability while reducing operational strain.
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The platform features a suite of AI voice agents, each designed for a specific function within the revenue cycle. Cindy handles patient payments and balance inquiries, Chris manages insurance claim follow-ups and denial resolution, Emily provides pre-service cost estimates, Sarah coordinates appointment scheduling and confirmations, Allison addresses general inquiries, Harper verifies insurance eligibility and benefits, Olivia tracks prior authorizations, and Michael reconciles payments and resolves discrepancies. Together, these agents cover the revenue cycle from pre-service to post-payment, enabling practices to manage high-volume communications efficiently while freeing staff to focus on personalized support.
Cosentus.ai is built entirely in-house and tailored to the unique operational needs of healthcare organizations. It has been trained on thousands of real medical billing scenarios, offers 24/7 availability with instant scalability, supports multiple languages and accents, complies with healthcare regulations, integrates with practice management systems, and provides performance reporting and analytics for complete operational visibility.
By automating high-volume communications, Cosentus.ai helps practices reduce administrative burden, maintain consistent follow-up, and gain better insights into revenue cycle performance. Bhalla emphasized that healthcare providers need solutions that fit the realities of their operations. He stated that Cosentus.ai reflects the company’s approach to AI for RCM, grounded in actual workflows and focused on helping practices operate more efficiently while maintaining a high standard of patient experience.
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