Inbox Health, has announced a new partnership with CHE Behavioral Health Services. CHE has now implemented the Inbox Health platform across its network, which spans multiple states and includes more than 700 clinicians and over 1,000 care locations. This integration brings patients a more modern billing process, offering simple digital payments, user-friendly statements, and around-the-clock support through both live agents and smart automated tools.
“Providing compassionate, holistic care at CHE means making sure every part of the patient journey is smooth, including how they handle their bills,” explained Kristin Siragusa, Vice President of Revenue Cycle at CHE Behavioral Health Services. “Partnering with Inbox Health has let us give our patients a platform that is easy to use, effective, and straightforward. What makes Inbox Health special is their excellent customer support. Inbox Health makes billing simple, and we’re really happy to be working with them.”
Health Technology Insights: Dr. Jerome Adams Joins Eko Health as Distinguished Medical Advisor
In less than 40 days, CHE completed the full implementation of Inbox Health thanks to its easy connection with the Qualifacts practice management software. Within the first 15 days of patients receiving their bills, 90 percent had already paid. On top of that, 99 percent of patients chose to receive digital communications instead of paper. Based on early trends, CHE expects to reduce the number of days it takes to collect patient payments by 15 and cut down incoming billing-related calls to its internal staff by 75 percent over the next year.
Health Technology Insights: Viant and AdTegral Partner to Activate SMB Agencies and Brands
Blake Walker, Co-Founder and CEO of Inbox Health, said, “We’re excited to support CHE as they work to improve mental health care access nationwide. Billing is a key part of the patient experience and needs to be handled with empathy at every step. Inbox Health focuses on clear, kind communication during the billing process. This is especially important in behavioral health, where financial stress can add to patients’ challenges. By combining modern payment options with flexible support from live agents and AI tools, CHE can improve collections, cut down on statement costs, and most importantly, offer patients a caring billing experience.”
Their team handles communication by phone, email, and chat, and the AI assistant helps patients during evenings, weekends, and holidays. Support is available in 60 languages to make sure all patients feel heard. Meanwhile, CHE’s internal team stays fully informed through live dashboards that show real-time data on billing activity, payments, and patient feedback.
Health Technology Insights: OM1 Rheumatoid Arthritis Dataset Rated High Quality, Boosts AI Review Speed
To participate in our interviews, please write to our HealthTech Media Room at sudipto@intentamplify.com
