Pearl, a leading provider of dental artificial intelligence solutions, has announced that Eugene Katz has joined the company as Senior Vice President of Customer Success. In this newly created role, Katz will oversee Pearl’s customer success organization, focusing on strengthening the company’s provider-first philosophy. His work will center on helping dental teams fully adopt Pearl’s AI technology and ensure they continue to derive meaningful value from the platform in daily clinical practice.
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Katz brings over ten years of experience leading customer success initiatives at prominent software companies including Atlassian, Okta, and Adobe. He is known for building teams that prioritize trust, retention, and measurable outcomes by aligning advanced technology with the practical needs of end users. Katz’s expertise positions him to further reinforce Pearl’s role as a reliable and trusted AI partner for dental care delivery.
Ophir Tanz, founder and CEO of Pearl, said that Eugene’s approach aligns with the company’s core belief that customer success starts by putting dental providers first. Tanz explained that Pearl’s AI is designed to fit naturally into clinical workflows and support the way care is delivered. He added that as the company grows, Katz will ensure that this provider-centered philosophy continues to guide both the platform and the organization.
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Katz expressed that what attracted him to Pearl was the company’s dedication to the people who use its technology. He said that Pearl’s AI tools are built to be intuitive, trustworthy, and seamlessly integrated into dental care. Katz emphasized that his focus will be on helping providers feel confident, supported, and successful as AI becomes a routine part of their practice.
In his role, Katz will drive Pearl’s customer success strategy, emphasizing exceptional experiences for dental teams while maintaining the company’s commitment to trust, usability, and clinician respect. Since its founding in 2019, Pearl has pioneered dental AI, launching the first FDA-cleared AI capable of detecting disease in dental X-rays. Beyond imaging, Pearl’s AI translates radiographic and clinical data into actionable insights, enabling more consistent care, clearer communication with patients, and better-informed clinical decisions. With regulatory approval in over 120 countries, Pearl continues to help dental teams worldwide deliver high-quality and reliable patient care.
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