Collectly, a leading provider of AI-driven patient billing and revenue cycle management solutions, has introduced Billie AI Eligibility & Benefits, a new platform designed to automate insurance verification and provide real-time copay calculations. This launch represents a major step in Collectly’s mission to deliver a modern, fully automated financial experience for patients while helping healthcare providers streamline revenue cycle operations. The platform aims to create a seamless, connected patient financial journey that covers every stage from intake to payment while reducing administrative burden and improving transparency.
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Medical Associates of Northwest Arkansas (MANA), one of the largest multi-specialty physician-owned groups in the region, is an early adopter of Billie. Darron Mitchell, Administrator of Business Operations at MANA, said that switching to Collectly’s AI-driven solution improved resolution rates and reduced the need for manual intervention, leading to smoother workflows and faster results. This adoption highlights the platform’s immediate impact on efficiency and operational accuracy.
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Eligibility and benefits verification has long been a labor-intensive and error-prone step in the revenue cycle. Staff typically spend significant time confirming insurance coverage, verifying deductible and copay amounts, determining prior authorization needs, and cross-checking payer responses. Manual review of 271 EDI files, payer portals, and phone inquiries often slows down front-office operations and risks errors, creating delays that affect both cash flow and patient satisfaction.
Billie AI addresses these challenges by fully automating the verification process. Collectly’s platform handles eligibility checks, copay calculations, follow-ups, and refund allocations, drastically reducing manual effort. Max Mizotin, CTO of Collectly, explained that staff typically spend three to ten dollars worth of time per eligibility check interpreting benefit details and confirming coverage. Billie AI performs this work automatically by interpreting provider and payer data, providing only the most relevant information to staff and patients. The system also ensures first-pass accuracy of up to 80 percent, even for complex specialties like mental health.
Levon Brutyan, CEO of Collectly, emphasized that AI-driven eligibility verification removes bottlenecks in the revenue cycle, reduces administrative load, and gives providers and patients clarity from the start of care. The platform converts fragmented payer data into an actionable, automated workflow that minimizes training requirements and manual intervention. Kevin Lunn, VP of Product, added that Billie AI leverages advanced AI models to analyze coverage responses, CPT and ICD codes, and historical claim trends, predicting gaps and flagging special cases to provide high-confidence results. This automation enhances operational efficiency, accelerates collections, and improves patient satisfaction by delivering transparent, upfront financial information.
Collectly’s Billie AI Eligibility & Benefits integrates seamlessly across the patient journey, including pre-service verification, point-of-service payments, and post-service billing automation. Its interoperability with EHRs ensures data flows continuously and accurately, maintaining a unified financial record. Early adopters have reported significant reductions in staff workload, fewer claim denials, faster collections, and higher patient satisfaction. Bartek Woroniecki, VP of Growth at Collectly, noted that patients appreciate the transparency and clarity provided by Billie AI, allowing healthcare providers to focus on care while financial processes run smoothly and automatically.
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