The healthcare industry is shifting rapidly from the use of old technologies and isolated data storage to smart, AI-powered services that link patients, clinicians, and administrators without any hassle. While hospitals and health systems are changing their digital infrastructures, a single question is above all: in what ways can technology make healthcare more human?
Genesys’ upcoming AI event where this topic will be discussed, is the first place. For executives in healthcare IT, it is not only another exhibition of technological innovations but a chance to see how top-tier organizations utilize AI and cloud platforms to transform care delivery, operational efficiency, and patient experience. There are five questions you should bring with you if you are going to the event to get the most out of your time there.
First, know about the Genesys event.
The next Genesys session, “Transforming Every Experience with AI,” will be held on November 12-13, 2025. It is a timely opportunity for healthcare IT leaders to understand the impact of the next-generation AI and cloud platforms on patient and operational experience.
Genesys The webinar, hosted by senior strategists from Genesys and analyst partners, will present the Experience Orchestration Levels framework, which helps organisations evaluate their AI maturity and realise business potential by delivering superior customer experiences. Genesys. The event would be ideal to provoke the big questions your organisation needs to address if you are in charge of patient engagement, digital transformation, or operational efficiency – in 2025.
1. How Can AI Improve Patient Experience Without Adding Complexity?
Artificial Intelligence has the power to change the entire patient journey in a very positive way in the aspects of the following: appointment scheduling, virtual care, and post-visit follow-ups. However, the main problem, as every Chief Information Officer is aware of, is not the piling up of technology but the simplification of the experience for both patients and staff.
Ask:
“In what ways can AI solutions such as Genesys Cloud provide patients with a more intuitive and connected experience while at the same time lessening the burden of administrative work for the staff?”
Gather insights on the use of AI in the automation of repetitive processes, implementation of a patient triage system, and communication of real-time data to the healthcare providers, thus enabling them to focus on the core of their work – the human connection. The presenter’s disclosures should include the healthcare systems’ adoption of conversational AI and natural language understanding (NLU) for the provision of empathy-driven digital experiences.
2. What’s the Right Path to Integrate Cloud-Based Experience Platforms with Existing EHR Systems?
The majority of healthcare organizations are weighed down by the problem of an old infrastructure, besides lopsided systems. Shift into cloud-native experience platforms is supposed to bring agility and scalability into the game; however, the challenge of integration with EHRs and compliance systems still stands tall.
Ask: “What strategies healthcare IT teams should implement in the case of integration of Genesys Cloud with existing EHRs like Epic or Cerner to ensure the continuation of the workflow and, at the same time, data security?”
This question can lead to examples from reality that illustrate how cloud APIs, secure data exchange, and the use of interoperability standards (such as HL7 FHIR) have made the patient data flows become unnoticeable and seamless. Besides that, it is an opening to discuss how cloud flexibility can support new care models such as telehealth, remote monitoring, and AI-enabled contact centers.
3. How Is AI Being Governed to Ensure Ethical, Bias-Free, and Compliant Healthcare Experiences?
With the rapid adoption of AI in healthcare, questions of trust, transparency, and governance are becoming critical. Patients expect fair, bias-free decision-making, and regulators are demanding proof that algorithms meet ethical standards.
Ask: “What frameworks and safeguards does Genesys use to ensure ethical and responsible use of AI in patient interactions?”
The best answers will touch on responsible AI principles, data minimization, bias detection, explainable algorithms, and compliance with HIPAA and GDPR. Healthcare CIOs should look for governance strategies that balance innovation with accountability, helping build patient trust while maintaining strict data protection.
4. How Can AI and Experience Analytics Drive Operational Efficiency?
Beyond patient satisfaction, AI’s biggest value lies in operational optimization. Predictive analytics and experience intelligence can help healthcare providers better manage capacity, allocate staff, and forecast patient needs.
Ask: “How can Genesys Cloud AI analytics help reduce wait times, improve scheduling, and optimize workforce allocation?”
Event speakers are likely to highlight real-world success stories where predictive routing and AI-based insights have improved contact center efficiency, lowered costs, and even prevented staff burnout. For IT leaders, this is a chance to see how data-driven decision-making translates to measurable ROI across patient support and clinical operations.
5. How Can Healthcare Organizations Future-Proof Their Digital Experience Strategy?
Digital transformation isn’t a one-time project – it’s a continuous evolution. As technologies like generative AI, ambient intelligence, and virtual assistants mature, healthcare IT executives must ensure their platforms can adapt quickly.
Ask: “How does Genesys help healthcare organizations build a scalable, future-ready experience infrastructure?”
This question opens the door to conversations about modular architectures, continuous updates, and AI learning loops that evolve with user behavior. It’s also where you can learn how to align technology investments with strategic priorities such as patient retention, staff engagement, and cross-channel experience consistency.
Bringing It All Together: From Patient Experience to Experience Intelligence
What makes the Genesys event particularly relevant is its focus on experience orchestration – the ability to connect every touchpoint, automate decisions, and personalize interactions at scale. For healthcare organizations, this isn’t just about efficiency; it’s about empathy powered by technology.
According to a 2025 global survey, over 70% of healthcare executives said that AI-driven experience solutions have improved both patient engagement and staff productivity. Yet, many still struggle to operationalize those insights due to fragmented tools and outdated data flows. That’s exactly why events like this matter – they provide a roadmap for turning innovation into impact.
Whether you’re a CIO, CDO, or digital transformation leader, the key takeaway is clear: the future of healthcare experience will belong to organizations that can blend human empathy with intelligent automation.
Why You Should Attend?
By attending the Genesys “Transforming Every Experience with AI” event, you’ll gain a deeper understanding of:
- How AI is redefining healthcare experience across channels
- Real-world case studies from leading healthcare providers
- Strategies for ethical, compliant, and secure AI adoption
- The roadmap for integrating patient engagement, workforce management, and analytics in one cloud platform
It’s not just about adopting new tools – it’s about building connected care ecosystems where patients feel seen, heard, and supported at every step.
FAQs
1. What is the Genesys “Transforming Every Experience with AI” event about?
It’s a virtual session focused on how AI and cloud experience platforms can improve patient engagement, streamline operations, and enhance staff efficiency in healthcare.
2. Who should attend this event from a healthcare organization?
Healthcare CIOs, CTOs, CMOs, patient experience leaders, digital transformation teams, clinical operations heads, and customer/patient contact center leaders will benefit the most.
3. Why is AI important for healthcare patient experience today?
AI enables personalization, faster patient support, automated triage, real-time assistance, and reduced administrative burden – leading to more seamless, empathetic care experiences across digital and human channels.
4. Will Genesys solutions integrate with existing EHR systems like Epic and Cerner?
Yes. Genesys Cloud supports secure integrations with major EHR platforms through APIs, ensuring data continuity and compliance without disrupting workflows.
5. How can my organization get started after attending the event?
Begin by evaluating current patient and staff experience challenges, identifying automation and orchestration opportunities, and mapping workflows that can transition to cloud-based platforms.
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