New AI capability enables health plans and digital health companies to automate secure voice calls, boost engagement and reduce call center costs
RadiantGraph, the AI-powered platform for personalized healthcare engagement, has unveiled AI Voice Studio, a new capability in its Intelligent Personalization platform that leverages HIPAA-compliant AI voice agents to help health plans and digital health organizations scale their member outreach and engagement.
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The new capability powers automated, omnichannel calling campaigns that are both personalized and scalable to reduce dependence on live agents, traditional call centers, and fragmented outreach tools. RadiantGraph’s AI Voice Studio integrates seamlessly with the company’s existing platform, building on complex healthcare member data, and leveraging powerful personalization capabilities to deliver relevant, timely conversations at every touchpoint.
“This isn’t just about launching a new capability, it’s about removing friction in helping healthcare organizations achieve their vision,” said Anmol Madan, CEO and founder of RadiantGraph.
“This isn’t just about launching a new capability, it’s about removing friction in helping healthcare organizations achieve their vision,” said Anmol Madan, CEO and founder of RadiantGraph. “Healthcare organizations have struggled for a long time to engage members at scale without sacrificing quality or blowing up operational budgets. With AI Voice Studio, we are giving them a smarter way to connect, while automating routine outreach and preserving the human touch. It’s a step toward a more scalable, more personalized model of member care delivery – one that can also flex to meet seasonal demands or unexpected surges without relying on traditional, labor-intensive solutions.”
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RadiantGraph’s voice AI capabilities are a part of the company’s pre-built solutions for health plans across both commercial and Medicare populations. The voice AI calling supports a breadth of use-cases – from driving enrollment into preventative benefits, health benefit reminders, pharmacy and prescription adherence, to closing healthcare gaps.
RadiantGraph’s technical team has done extensive work to develop and refine voice AI capabilities, including testing for clinical safety and operational workflow with US-based healthcare professionals. The company’s AI agents are integrated with Priority Actions, providing call summaries and key insights to support live agent handoffs. Currently, RadiantGraph’s voice AI agents have been rated highly across task completion, agent conduct, demeanor, error handling and clinical safety by US healthcare professionals.
The new capabilities significantly reduce reliance on live agents, cut campaign execution time from weeks to hours, and improve member engagement rates by delivering more relevant, timely support. The result is a more cost-effective, efficient engagement strategy that puts healthcare organizations in control of their member experience without adding more platforms or complicated overhead.
“It remains shocking how much of healthcare still runs on fax machines and phone calls. RadiantGraph’s AI Voice technology gives the industry the chance to modernize within existing constraints — improving access, reducing costs, and meeting patients where they are,” said Ross Fubini, investor and managing partner at XYZ Venture Capital. “RadiantGraph’s AI Voice Studio, as a new addition to its Intelligent Personalization platform, provides uniquely tuned voice automation needed to meet the growing demands of healthcare consumers.”
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Source – PR Web
