Largest neurological care center in Massachusetts achieves significant improvement in efficiency in routing incoming faxes with eClinicalWorks Image AI Assistant
eClinicalWorks, the largest ambulatory cloud EHR, announced that the Neurology Center of New England, the largest neurological care center in Massachusetts, is successfully utilizing eClinicalWorks Image AI Assistant and healow Payment Services. The center implemented healow Pay and healow Statements at the beginning of the previous year and reports a staggering 156% surge in all patient payments in the first quarter of 2024, compared to the same period in 2023.
Additionally, the eClinicalWorks Image AI Assistant helps the practice to swiftly match faxed documents to the appropriate patient records with over 95% accuracy rate. This allows the practice to save time and streamline workflows.
Health Technology Insights: The Caris Precision Oncology Alliance Welcomes LSU LCMC Health Cancer Center
“We started the practice 10 years ago, and we’ve been with eClinicalWorks since day one. We use eClinicalWorks across all ancillary departments, including physical and speech therapy. Additionally, healow Pay has significantly increased our revenue and proven to be a game-changer for our practice,” said Kate Sciore, VP of operations at the Neurology Center in New England. “With healow, patients can now pay faster through the app or website, and sometimes they make payments even before receiving the statements. healow statements facilitates more transparency to patients; they know exactly what they’re paying for.”
Regarding the Image AI Assistant, she said, “We receive over 160 faxes daily. Now, with Image AI, all of the faxes are being analyzed and processed by the end of the day without delays in patient registrations or orders. What used to take us five hours now takes us less than an hour. We can now answer phone calls faster and check-in patients quickly for appointments. This helps reduce the administrative burden for our staff and improves our customer service.”
Health Technology Insights: ODAIA Announces AI-Powered Marketing Orchestration for Pharma
Located in Massachusetts, The Neurology Center of New England is a comprehensive neurological care center that serves over 2,700 patients monthly and is devoted to the diagnosis, care, and management of patients with neurological diseases and syndromes. Each day, they receive numerous faxed documents, including MRI scans, test results, and other medical reports, which need to be reviewed, analyzed, and matched to correct patient’s progress notes. The innovative AI solution automates document recognition and links incoming faxes to appropriate patient records—the staff simply reviews and approves the match. The timeliness of having analyzed the reports before the patient visit allows providers to have all the important patient information at their fingertips, facilitating improved decision-making at the point of care.
“At eClinicalWorks, we strive to develop innovative solutions to automate routine tasks, reduce administrative burden, and improve healthcare,” said Girish Navani, CEO and cofounder of eClinicalWorks. “By harnessing advanced AI-powered solutions in healthcare like Image AI Assistant, we can save valuable time and resources and enhance clinical efficiencies across the nation.”
Health Technology Insights: MyOme and Collective Health Partner to Expand Genome Access
To participate in our interviews, please write to our HealthTech Media Room at sudipto@intentamplify.com
Source – businesswire
