Healthcare looks very different from the system we knew just a few years ago. Expectations have shifted. Patients no longer compare their healthcare experience only to other hospitals – they compare it to the seamless, intuitive, personalized service they receive from retail, banking, travel, and everyday digital platforms. They expect care that is connected, empathetic, intelligent, and accessible in the moments they need it most.
And yet, across many health systems, the reality still looks like:
- Long wait times
- Repetitive intake questions
- Disconnected records
- Complex access routes
- Overwhelmed staff
- And frustrated patients
The difference between what healthcare provides and what patients expect has turned into one of the most pressing problems for the healthcare industry. Moreover, this issue has significant operational and financial implications.
It is, therefore, the main reason why the Genesys event “Transforming Every Experience with AI” is essential to healthcare leaders in 2025. This is not another product webinar. Such a meeting is crucial to figuring out the blueprint of patients’ experience with advanced digital technologies, extensive use of data, and AI applications. If patient experience is your priority this year, you simply cannot afford to miss this conversation.
The Patient Experience Landscape Has Fundamentally Changed. Even the most advanced health systems are grappling with one core issue:
Patients feel like they are navigating the healthcare system alone.
They move from scheduling to triage to clinical consults to follow-up to billing, yet the experience feels fragmented at every step. The issues most of the time are not clinical ones – they are experiential:
- Repeating medical history multiple times
- Receiving conflicting instructions
- Inconsistent digital and in-person support
- Lack of proactive follow-up
- A system that reacts instead of guides
The demand in 2025 for healthcare will not be “give me the care” anymore – it will be: “Help me navigate my care. Know me. Anticipate me. Support me like I matter.” This is where Genesys is playing a transformative role.
Why Genesys Matters for Healthcare Right Now?
Genesys is not a traditional hospital technology company. It is a patient and workforce experience orchestration platform, meaning it connects the dots across every moment of the healthcare journey.
Think of it as:
- The layer that sits above your EMR/EHR
- Adds intelligence to interactions
- Automates the repetitive
- Personalizes the meaningful
Supports clinical and non-clinical teams in real time
With Genesys, health systems can:
- Automate appointment scheduling, reminders, routing, and follow-up
- Provide conversational AI for symptom guidance and triage
- Provide support to agents and nurses with up-to-the-minute information during patient interactions
- Unify digital and phone experiences
- Reduce administrative friction for care teams
- Deliver consistent, empathetic, efficient patient journeys
This is the difference between experience happening by accident and experience being intentionally designed. The event dives deep into how to make that shift.
The Reason This Event Matters: Experience Orchestration
Many healthcare organizations are already using AI — but in isolated pockets.
- AI chatbots
- Scheduling assistants
- Virtual triage tools
- Staff support systems
- CRM programs
The problem? They don’t talk to each other. This results in more technology, but not a better experience.
Experience orchestration – the theme of the Genesys event – solves this by:
- Breaking down silos
- Making systems aware of each other
- Allowing workflows to adapt in real time
- Supporting staff with intelligent guidance
- Meeting patients where they are
- And reducing friction across the entire care continuum
This is the next maturity stage of digital healthcare.
What Makes This Event Different From Every Other Healthcare AI Webinar
You will hear:
- Real hospital case studies
- Actual before-and-after experience models
- Lessons from organizations already at advanced orchestration maturity
- Frameworks for evaluating your own current state
And most importantly: You will walk away with a roadmap – not just information.
About the Event: Transforming Every Experience with AI by Genesys
Date & Time: November 12-13, 2025 — 11 AM PT / 2 PM ET (Nov 12) and 2 PM BST / 3 PM CEST / 1 PM AEST (Nov 13)
Format: Live virtual webinar — join from anywhere in the world.
Where to Register: Visit the Genesys event signup page at genesys.com/webinars/transforming-every-experience-with-ai Genesys
FAQs
1. What is the Genesys “Transforming Every Experience with AI” event about?
It’s a virtual session focused on how AI and cloud experience platforms can improve patient engagement, streamline operations, and enhance staff efficiency in healthcare.
2. Who should attend this event from a healthcare organisation?
Healthcare CIOs, CTOs, CMOs, patient experience leaders, digital transformation teams, clinical operations heads, and customer/patient contact centre leaders will benefit the most.
3. Why is AI important for healthcare patient experience today?
AI enables personalization, faster patient support, automated triage, real-time assistance, and reduced administrative burden – leading to more seamless, empathetic care experiences across digital and human channels.
4. Will Genesys solutions integrate with existing EHR systems like Epic and Cerner?
Yes. Genesys Cloud supports secure integrations with major EHR platforms via APIs, ensuring data continuity and compliance without disrupting workflows.
5. How can my organisation get started after attending the event?
Begin by evaluating current patient and staff experience challenges, identifying automation and orchestration opportunities, and mapping workflows that can transition to cloud-based platforms. The event will also provide follow-up resources and consultation options.
Keep reading on Health Technology Insights.
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