Having the optimal blend of products in stock and on the best place on the shelf is critical for retail pharmacies, where competition is high and out-of-stocks not only reduce customer satisfaction but also impact their health. That’s why AA Pharmacy Healthcare Sdn Bhd, a leading Malaysian pharmacy retailer, has deployed Blue Yonder Category Management to optimize store-specific product space, inventory and on-shelf availability and drive a better shopping experience. The project was successfully implemented by IOA Solutions Sdn Bhd, a Blue Yonder partner.

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“Their anticipative approach and advice laid a good framework for continuous, effective operations and created a foundation for enhanced, future operating effectiveness and long-term business growth.”

Committed to providing affordable health care, AA Pharmacy operates 82 locations throughout Malaysia, offering a wide range of medicines and health products that improve the lives of its customers. The company was previously using a different solution that could not keep up with its changing business requirements. With a need to optimize store operations and improve sales data integration and accuracy to understand which products are performing, AA Pharmacy turned to Blue Yonder.

Thanks to Blue Yonder Category Management, AA Pharmacy has been able to:

  • Automate planogram generation to increase productivity, drive sales and reduce inventory costs.
  • Identify optimal product assortment, space allocation and shelf placement to meet local consumer demand and minimize out-of-stocks at each store.
  • Leverage customer insights and advanced analytics to improve performance and accuracy and maximize profitability and space utilization.
  • Integrate inbound and outbound data easily to facilitate planogram analysis and optimization, as well as support the downstream ordering and replenishment processes.

“The implementation of Blue Yonder’s Category Management has helped enhance and develop the planogram operations of AA Pharmacy,” said Angela Ng, IT manager, AA Pharmacy. “Thanks to this new solution, our planogram team can now centralize the planogram management and product arrangement by categories with great accuracy, speed, and convenience. Thanks to the replacement of semi-manual work with new system automation, data integration and reporting are done much faster and more accurately. This, in turn, supports ordering and replenishment downstream to guarantee that we hold the right stock quantities.”

Blue Yonder Category Management allows AA Pharmacy to easily create and manage multiple planograms for an entire category. The solution also offers seamless data integration and automation to minimize manual, redundant tasks and improve accuracy.

“Simplifying the design and implementation of planograms enables AA Pharmacy’s planning team to greatly improve productivity and sales performance while also providing a better shopping experience for customers across all of their stores,” said Antonio Boccalandro, president, APAC, Blue Yonder. “We are honored to have been selected to optimize their space planning and category management capabilities and help them drive business growth and customer satisfaction.”

“The go-live process was made possible by the commitment and experience of our project partners,” Ng adds. “Their anticipative approach and advice laid a good framework for continuous, effective operations and created a foundation for enhanced, future operating effectiveness and long-term business growth.”

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Source – Businesswire